Client Success Manager

Empower practices to flourish with VirtuSpa. VirtuSpa helps aesthetic providers elevate their practice through AI-enhanced tools for virtual consultations, intelligent scheduling, and automated communication. As a Client Success Manager, your mission is to ensure our clients—medical spas, dermatologists, and plastic surgeons—are thriving, engaged, and supported every step of the way. You'll be a strategic partner and advocate, guiding clients from onboarding through growth. This role blends proactive relationship management with data-driven insights and a deep understanding of the unique challenges in the aesthetic care space.

What You'll Do:

• Own the customer journey: Lead onboarding, training, and long-term relationship management for a portfolio of practices.
• Drive product adoption: Help clients successfully implement and leverage the full VirtuSpa suite—including the virtual consultation tool, scheduling assistant, calendar, and chatbot.
• Be a trusted advisor: Identify client goals and create success plans tailored to each practice's workflows and growth strategy.
• Monitor engagement and health: Use usage data and client feedback to track satisfaction, identify risks, and recommend next steps.
• Collaborate across teams: Provide customer insights to product and support teams, and contribute to scalable resources and playbooks.
• Champion retention and growth: Execute account reviews, upsell value-added features, and ensure renewals through consistent value delivery.

What You Bring:

• 3-5+ years in customer success, account management, or client-facing roles in a SaaS or healthtech environment
• Outstanding interpersonal and communication skills
• Proven ability to build and maintain long-term relationships
• Experience creating training materials or conducting client education
• Analytical mindset with the ability to turn insights into action
• Comfort with CRM tools and customer success platforms (e.g., HubSpot, Gainsight)
• Bonus: familiarity with med spa or clinical practice operations

Why You'll Love This Role:

• You'll work closely with cutting-edge providers who are transforming patient care
• You'll have a direct impact on retention, satisfaction, and revenue
• You'll help shape how VirtuSpa delivers value and excellence at scale